We are committed to providing our customers with high-quality books and a smooth shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order.
1. Order Cancellation
Before Shipment
Orders may be cancelled before they have been processed or dispatched.
If you wish to cancel your order, please contact our customer support as soon as possible. Once your cancellation request is confirmed, a full refund will be issued to your original payment method.
After Shipment
Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return only if the item meets the eligibility conditions described below.
2. Return Eligibility
You may request a return if:
- You received a damaged book.
- You received a defective or misprinted copy.
- You received the wrong book.
- Your order arrived with missing items.
To be eligible for a return:
- The request should be made within 7 days of receiving your order.
- The book should remain in its original condition whenever possible.
- Please retain the original packaging until your request has been reviewed.
- Proof of purchase (order number or invoice) is required.
3. Non-Returnable Items
Returns will generally not be accepted for:
- Books purchased by mistake after successful delivery.
- Books that have been used, written in, damaged by the customer, or are no longer in saleable condition.
- Products returned without prior approval, where applicable.
- Gift cards or promotional items (if offered).
- Digital products, downloadable content, or eBooks (if available), unless required by applicable law.
4. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
To help us process your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the book and packaging, showing the damage or incorrect item
After verification, we will arrange an appropriate resolution, which may include:
- A replacement copy
- A refund
- Another suitable solution based on the circumstances
5. Refund Process
Once your refund request has been reviewed and approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your payment provider or financial institution.
- Shipping charges are generally non-refundable unless the return is due to our error, such as sending the wrong item or a damaged product.
6. Replacement Policy
Where possible, we may offer a replacement instead of a refund for:
- Damaged books
- Printing defects
- Incorrect items shipped
If the original title is unavailable, we may offer a refund or another mutually agreed solution.
7. Failed Deliveries
If an order cannot be delivered due to incorrect shipping information provided by the customer, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply for reshipment.
Refunds in such cases may be reduced by any shipping or handling costs incurred.
8. Refund Exceptions
We reserve the right to decline refund or return requests in cases involving:
- Fraudulent claims
- Abuse of the return policy
- Products intentionally damaged after delivery
- Requests submitted outside the stated return period, unless required by applicable law
9. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be published on this page along with the revised “Last Updated” date.
10. Contact Us
If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us through the contact information provided on our website.
Our team will be happy to assist you and work toward a fair and timely resolution.