Thank you for shopping with us. We are committed to delivering your books safely and as quickly as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing it for shipment.
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, book launches, or promotional events, processing times may be slightly longer.
You will receive an order confirmation email after placing your order and a shipping confirmation once your package has been dispatched.
2. Shipping Partner
We use Shiprocket, one of India’s leading shipping and logistics platforms, to manage and deliver customer orders.
Depending on your delivery location, Shiprocket may assign the shipment to one of its trusted courier partners to ensure timely and reliable delivery.
3. Delivery Timeline
Estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Cities & Towns | 3–7 Business Days |
| Remote or Rural Locations | 5–10 Business Days |
Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.
From time to time, we may offer free shipping promotions on eligible orders.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where available).
Using the tracking details, you can monitor the status of your shipment until delivery.
6. Delivery Address
Please ensure that your shipping address, contact number, and postal code are accurate when placing your order.
We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you need to update your delivery address after placing an order, please contact us immediately. Address changes may only be possible before the order has been dispatched.
7. Delivery Attempts
Our courier partners generally make multiple delivery attempts.
If delivery cannot be completed because:
- the recipient is unavailable,
- the address is incorrect,
- delivery is refused, or
- the package remains unclaimed,
the shipment may be returned to us. Additional shipping charges may apply if the order needs to be shipped again.
8. Damaged Packages
If your package appears visibly damaged at the time of delivery:
- Inspect the package carefully before accepting it.
- If possible, photograph the package before opening it.
- Contact us within 7 days if the book inside has been damaged during transit.
Please include your order number and photographs to help us resolve the issue quickly.
9. International Shipping
If international shipping is available, delivery times, shipping costs, customs duties, taxes, and import regulations may vary depending on the destination country.
Customers are responsible for any customs duties, import taxes, or local charges imposed by their country’s authorities unless otherwise stated.
10. Shipping Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather conditions
- Natural disasters
- Public holidays
- Transportation disruptions
- Government restrictions
- Customs inspections (for international shipments)
- Courier network delays
We appreciate your patience in such situations and will do our best to assist with tracking and updates.
11. Lost Shipments
If your shipment appears to be lost or has not arrived within a reasonable period after the estimated delivery date, please contact us.
We will coordinate with our shipping partner to investigate the shipment and work toward an appropriate resolution.
12. Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us using the contact information provided on our website.
Our customer support team will be happy to assist you with any shipping-related inquiries.